If you have made the decision about returning any items, you can send the item(s) back to us within 14 days of your order being delivered to you.
Your refund will be successfully processed, provided:
- the items are not excluded (opened makeup, earrings, lingerie, bodysuits, hosiery, shapewear & bikinis) due to health or hygiene reasons;
- the items are unworn and unwashed (no signs of transfer of any make-up or other stains);
- if shoes, the items are unworn and show no signs of wear;
- the items have all tags attached and are returned with correct order details/note.
- Lucky Dip items purchased are non refundable and non exchangeable in accordance with our company returns and refund policy.
Please allow up to 16 working days of your parcel being delivered back to us for your refund to be processed. All refunds will be made into the same payment method used at the checkout to purchase the items.
The above does not affect your statutory rights.