Returns


 

RETURNS GUIDELINES

You have 14 days from the date of receiving your parcel to return any items except for the following: opened makeup, pierced earrings, underwear shapewear and bodysuits, lingerie, hosiery, swimwear, ceramics due to health or hygiene reasons.

Lucky Dip* items purchased are non refundable and non exchangeable in accordance with our company returns and refund policy. This does not affect your statutory rights.
These items will automatically be refused.

Please create your return above using the Returns Center, please also fill in the returns field on the invoice and make sure that you tick the item you are returning. Always make sure to include the invoice with the parcel you are sending back to us, this makes it easier for our Warehouse Team to make sure it gets sorted quickly.

Returns must be in a satisfactory return manner upon our discretion. If for whichever reason you are returning the item(s) please return to our returns address:
Lasula Returns
Unit 2-2A
Hendham Vale Industrial Park
Vale Park Way
Manchester
M8 0AD

If our Asda To You Returns Service is used, a £3.50 adjustment fee will be deducted from your refund to cover the cost of the return. If you wish to send the return back using your own method, please ensure this is sent on a tracked service in case any issues or delays occur. Any returns sent on a non-tracked service that get lost in transit will not be covered and will not be able to be refunded.

Sale* items in the £3 & under sale are non refundable in accordance with our company policy T's & C's. This does not affect your statutory rights.

Due to the current COVID-19 situation, returns can take up to 30 working days to be delivered back to us and for your refund to appear in your bank account. However please rest assured that all returns will be processed as quickly as possible.

 

INTERNATIONAL RETURNS (NON UK) 

You can return your parcel using any postal service in your local area, the postage costs must be covered yourself we advise choosing the cheapest tracked service. Please write our address down and tape to your parcel making sure your delivery address is covered if you're using the original packaging;

Lasula Returns 
Unit 2-2A
Hendham Vale Industrial Park 
Vale Park Way 
Manchester 
M8 0AD

The parcel remains your responsibility until it arrives with us, we don't hold responsibility for missing returned parcels so make sure you obtain a receipt from the post office in case anything goes wrong.

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