Please note, that the following items are excluded from the return process (such as; opened makeup, pierced earrings, underwear shapewear and bodysuits, lingerie, hosiery, swimwear, ceramics) due to health or hygiene reasons. These items will automatically be refused.
Our return policy is always attached with your invoice. Please make sure that you highlight the item(s) for a refund by filling the Reason Code column and filling it with the appropriate number or numbers if more than one applies. Always make sure to include the invoice with the parcel you are sending back to us. Returns must be in a satisfactory return manner upon our discretion. If for whichever reason you are returning the item(s) please return to our returns address:
Hendham Vale Industrial Park
Vale Park Way
If our Asda To You Returns Service is used, a £3.50 adjustment fee will be deducted from your refund to cover the cost of the return. If you wish to send the return back using your own method, please ensure this is sent on a tracked service in case any issues or delays occur. Any returns sent on a non-tracked service that get lost in transit will not be covered and will not be able to be refunded.
Sale* items in the £3 & under sale are non refundable in accordance with our company policy T's & C's. This does not affect your statutory rights.
Returns can take up to 14 working days to be delivered back to us and for your refund to appear in your bank account. Please note that all shapewear, bodysuits, bikinis, opened make-up, earrings. lingerie cannot be refunded.
INTERNATIONAL RETURNS (NON UK)
You can return your parcel using any postal service in your local area, the postage costs must be covered yourself we advise choosing the cheapest tracked service. Please write our address down and tape to your parcel making sure your delivery address is covered if you're using the original packaging;
- LASULA | Units 2-2A | Hendham Vale Industrial Park | Vale Park Way | Crumpsall | Manchester | M8 0AD
The parcel remains your responsibility until it arrives with us, we don't hold responsibility for missing returned parcels so make sure you obtain a receipt from the post office in case anything goes wrong.