UPDATE FOR ORDERS BEFORE 23 OCTOBER 2019:
Due to an unavoidable system update, all orders before the 23rd October 2019 are not currently visible and will not be able to go through the Returns Centre therefore please send your return along with your invoice via Post Office or Asda Toyou Returns and we will process the refund. In any case please ensure that you include the following:
- Order Number
- Items you want return
Please note, that the following items are excluded from the return process (such as; opened makeup, pierced earrings, underwear shapewear and bodysuits, lingerie, hosiery, swimwear, ceramics) due to health or hygiene reasons. These items will automatically be refused.
Our return policy is always attached with your invoice. Please make sure that you highlight the item(s) for a refund by filling the Reason Code column and filling it with the appropriate number or numbers if more than one applies. Always make sure to include the invoice with the parcel you are sending back to us. Returns must be in a satisfactory return manner upon our discretion. If for whichever reason you are returning the item(s) please return to our returns address:
Hendham Vale Industrial Park
Vale Park Way
If our Asda To You Returns Service is used, a £3.50 adjustment fee will be deducted from your refund to cover the cost of the return. If you wish to send the return back using your own method, please ensure this is sent on a tracked service in case any issues or delays occur. Any returns sent on a non-tracked service that get lost in transit will not be covered and will not be able to be refunded.
Returns can take up to 14 working days to be delivered back to us and for your refund to appear in your bank account. Please note that all shapewear, bodysuits, bikinis, opened make-up, earrings. lingerie and any other items marked as 'Final Sale' cannot be refunded. Any items that are 50% off or more is classed as Final Sale.