Returns

So you wanna return?

We hope you love your new styles but sometimes something just isn't right!

Returns at LASULA are simple! We have teamed up with ASDA To you and now our new InPost Lockers service to make it easier for our customers. Click on the link below to access our Returns Centre to begin.

Returns Centre

After you have created your return, you will immediately receive an email with instructions on how to access either the Asda Toyou or InPost Lockers portal.
For reference here's a low down.

Asda Toyou Returns
InPost Returns

 

Using Asda Toyou Returns you can return your parcel at over 600 Asda stores. 

No printing required at home or when you drop off your return. Just scan. Drop. Done.

You don't even need a label!

  1. Create your returns request using the Returns Centre
  2. Access the Asda portal to create your label or get a QR code to print in store
  3. Take the parcel to your chosen Asda store
  4. Keep your receipt in any case
  1. Create your returns request using the Returns Centre
  2. Access the InPost portal to create a QR code
  3. Scan the code on your phone at your local locker
  4. Put your parcel inside and shut the door

Depending on your chosen Asda store, you can go to the Parcel Point or ask an Asda colleague.

 

When your return is collected from the locker, a label will be applied for you by the courier.

PLEASE NOTE: all items from the same order should be returned in one parcel.

Maximum parcel size: 41cm x 38cm x 64cm.

If you wish to send the return back using your own method, please ensure this is sent on a tracked service in case any issues or delays occur. Any returns sent on a non-tracked service that get lost in transit will not be covered and will not be able to be refunded.

Make sure you insert your invoice in the return parcel so our team can sort it quickly.

Please note a £3.50 adjustment fee will be deducted from your overall refund to cover the cost of the return if our Asda Toyou or InPost return service is used.

Returns Policy

If you have made the decision about returning any items, you can send the item(s) back to us within 14 days of your order being delivered to you.

Your refund will be successfully processed, provided:

  • the items are not excluded (opened makeup, earrings, lingerie, bodysuits, hosiery, shapewear & bikinis) due to health or hygiene reasons;
  • the items are unworn and unwashed (no signs of transfer of any make-up or other stains);
  • if shoes, the items are unworn and show no signs of wear;
  • the items have all tags attached and are returned with correct order details/note.
  • Lucky Dip items purchased are non refundable and non exchangeable in accordance with our company returns and refund policy. 

Please allow up to 16 working days of your parcel being delivered back to us for your refund to be processed. All refunds will be made into the same payment method used at the checkout to purchase the items.

The above does not affect your statutory rights.

International Returns (Non UK)

You can return your parcel using any postal service in your local area, the postage costs must be covered yourself we advise choosing the cheapest tracked service. Please write our address down and tape to your parcel making sure your delivery address is covered if you're using the original packaging.

LASULA Returns
Unit 2-2A
Hendham Vale Industrial Park
Vale Park Way
Manchester
M8 0AD

The parcel remains your responsibility until it arrives with us, we don't hold responsibility for missing returned parcels so make sure you obtain a receipt in case anything goes wrong.

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