If you have made the decision about returning any items (except opened makeup, earrings, lingerie, bodysuits, shapewear & bikinis), you can send the item(s) back to us within 14 days of your order being delivered to you.
Your refund will be successfully processed, provided:
- the items are not excluded (opened makeup, earrings, lingerie, bodysuits, hosiery, shapewear & bikinis) due to health or hygiene reasons;
- the items are unworn and unwashed (no signs of transfer of any make-up or other stains);
- if shoes, the items are unworn and show no signs of wear;
- the items have all tags attached and are returned with correct order details/note.
Please allow up to 16 days of your parcel being delivered back to us for your refund to be processed. All refunds will be made into the same payment method used at the checkout to purchase the items.
The above does not affect your statutory rights.